Terms and Conditions

Last Updated: 1 February 2024

Welcome to Kaaba Journey. By booking your Hajj and Umrah journey with us, you’re agreeing to the terms and conditions outlined below. Please review them thoroughly.

Services Provided

Kaaba Journey arranges travel services for Umrah, including flights, accommodations, and transportation. While we aim for quality and dependability, our services may rely on third-party providers.

Booking and Payment

  • Bookings can be made via our website, phone, or in person.
  • Full payment is required at the time of booking unless stated otherwise.
  • We accept payments through credit/debit cards, bank transfers, and other specified methods.

Cancellations and Refunds

  • Cancellations must be made at least 20 days before the departure date for a full refund.
  • Cancellations made later or failing to show may lead to the loss of the full payment.
  • Refunds will be issued to the original payment method within 3 working days.

Changes to Bookings

  • Modifications to bookings (dates, names, services) may result in extra charges.
  • All changes are subject to availability and cannot be guaranteed.

Liability

  • Kaaba Journey is not responsible for any losses, damages, or injuries that may occur during your Hajj and Umrah journey.
  • We serve as agents for third parties and are not accountable for their actions, mistakes, omissions, or failures.

User Conduct

  • Travelers are expected to act respectfully and follow all applicable laws and regulations.
  • Kaaba Journey can cancel services without giving a refund if a client breaks the rules.

Complaints and Disputes

  • Direct any complaints to Kaaba Journey’s customer service promptly for resolution.
  • Disputes under these terms will be governed by US law and resolved in US courts.

Amendments

  • Kaaba Journey may modify these Terms and Conditions at any time. The most recent version will be posted on our website.
  • Continued service use after changes means you accept the updated terms.

Contact Us

For questions or concerns about these Terms and Conditions, please reach out to us at info@kaabajourney.com

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